Privacy Policy

Last Updated On 18-April-2024

Effective Date 18-April-2024

This Privacy Policy describes the policies of Compact Cube, 1 Rue Provost, suite #: 69, Lachine, Quebec H8S 4H2, Canada, email: dataprotection@compactcube.com, telephone number: (514) 634 6565 on the collection, use and disclosure of your information that we collect when you use our website ( http://www.compactcube.com ), (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Categories of Information We Collect About You

In the course of your use of the service, we obtain information about you as described below.

Information you voluntarily provide to us

• Information that you provide prior and during any registration process (such as your name, company name, email address, phone number, billing address or credit card information, geographic location).

• Information you provide when you call us, email us, or contact us in chat for support or otherwise.
• Information you provide when you use our Services such as through email, phone calls, chats.
• Payment information, including credit card data and billing address when you purchase some of our Services.

Information we collect about your usage and devices

We collect data relating to your online activity on our websites, including the following:

• Your IP address, browser type and version, geographic location, and operating system version. Any channel or other method of communication you use to interact with our Services.
• How you got to our Services and any links you click on to leave.
• Pages you view including your interactions with any videos we offer.
• When you update your information, communicate with us or order new Services.
• Metadata about your use of our Services and emails we send to you (including clicks and opens).
• Chat transcripts, email correspondence, testimonials.
• Issues you encounter requiring our support or assistance.

Information we acquire from social media

• We collect information (such as your name, social media account name and email address to pre-populate our sign-up form) from third party social networking sites, when you use your social network credentials to log into some of our Service.
• You can control the level of privacy settings you have in place at the social networking site. Find out more at the social networking site you use.

 Information we acquire from other sources

• Information that is publicly available.
• Information you consent to us receiving from third parties.

We may collect and store demographic information (such as your zip code, gender, date of birth, and/or age), and use this data to tailor your experience on our websites, ensure you are at least 18 years of age to make purchases, provide content that we think you might be interested in, perform general improvements to the websites, and display the content according to your preferences. Such demographic information may be provided to partners, market researchers and other third parties on an aggregate and non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is provided to third parties.

We also collect information that you may provide during your telephone conversations with us.

We may combine any information we collect about you with other information we have about you to help us update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

 

 How We Use Your Information:

We use the information we collect, both on its own and combined with any other information we collect about you, for the following business and commercial purposes:

• To provide the requested Services to you.
• To provide you with useful content.
• To ensure the proper functioning of our Services.
• To offer and improve our Services.
• To provide you with requested information or technical support.
• To facilitate your movement through our websites or your use of our Services.
• To advertise and market third party products and services (subject to your consent where required by applicable law).
• To diagnose problems with our servers or our Services.
• In connection with our security and compliance programs.
• To administer our websites.
• To communicate with you.
• To create directories (only when you explicitly ask to be included).
• To bill for Services.
• To target current or prospective customers with our products or Services through online advertisements served on third-party sites by third-party vendors, such as Google (subject to your consent where required by applicable law).
• To assist us in offering you a personalized experience or otherwise tailor our Services to you.
• As otherwise described in this Privacy Notice.

We also use the information we receive to produce reports on trends and statistics, such as mobile search trends, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products or Services.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for the Services.

 

Communicating with third party service providers and vendors

Occasionally, we enter into contracts with carefully selected third parties to assist us in servicing you (for example, providing you with customer service, providing packing services, or other types of moving services, not included in our offer) or to assist us in our own marketing and advertising activities (including providing us with analytic information and search engine optimization services). Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was disclosed.

 

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

 How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Additional services you’d like to have that Compact Cube doesn’t necessarily cover, but that you’d like to have done for you.
• Ad service
• Analytics
• Data collection & process

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

 Retention Of Your Information:

We will retain your personal information with us as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

 Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at dataprotection@compactcube.com. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

 Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

 Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

 Third Party Links & Use of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

 Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Compact Cube, 1 Rue Provost, #: 69, Lachine, email: dataprotection@compactcube.com. We will address your concerns in accordance with applicable law.

Cookies Policy

Effective Date: 18-April-2024

Last Updated: 18-April-2024

What are cookies? This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies? As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use; Manage cookie preferences Cookie Settings You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

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